Sony NB10 Wireless Neckband Speaker

Hi Yogibear3333344, Thank you for reaching out. We apologize for the inconvenience you're experiencing with the speaker. We're here to help. Please try the following steps to troubleshoot the issue: - Adjust any audio settings on your source device. - Move the speaker away from any potential sources of interference such as metal objects or other electronic devices. - Try a reset and factory reset on the speaker. To reset: Press the (power)/(BLUETOOTH) button and the (microphone off) button simultaneously while charging is in progress to reset the neckband speaker. https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432524.html For the factory reset: Make sure the neckband speaker is turned off, and then press the (power)/(BLUETOOTH) button and the (play/call) button on the neckband speaker simultaneously for about 7 seconds. Upon completion of initialization, the indicator on the neckband speaker flashes 4 times in blue. https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000432525.html You might find this link helpful. Contains more information about the issue: https://helpguide.sony.net/speaker/srs-nb10/v1/en/contents/TP1000466464.html Your unit comes with a 1-year warranty. If the problem persists or you may need more information, we recommend reaching out to our product support team directly. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car Best regards, Stephanie