Sunbeam Microplush Reverse Sherpa Heated Throw (50" x 60"), Push Button Controller with 3 Heat Settings, Slate Gray

Thank you for contacting Sunbeam®. We appreciate your time reaching out and giving us your honest feedback and experience about our Sunbeam Electric Throw Blanket. We are sorry to hear that the heated throw is not heating enough. If your heated throw is not working properly, it could be because the unit is not getting enough power or there’s an internal error found. A throw will not heat for the following reasons: 1. Bedding product is plugged into an extension cord and plugged into a direct wall outlet. 2. Bedding product wasn't plugged in properly. 3. The 10 hour auto-off activated (some models) 4. Temperature control was not turned to the highest setting and adjusted for personal comfort. 5. Dual control blanket controls are operating on the wrong sides. 6. Make sure control isn't in the off position. Also check if there's physical damage on its cord. If there's none, please try to perform the troubleshooting steps below: 1. Turn the blanket control to the "Off" position and unplug the power cord from the electrical connection. Let it rest for 2 minutes. 2. Check the bedding product plug connection that directly plugs into the bedding product. Make sure the connection is secure and complete. 3. Hold the power button down and re-insert the power cord back into a wall outlet at the same time. 4. Turn control to “HI” and wait 5-7 minutes. If the steps above are not followed in order, the bedding product will not properly reset. If these measures won't work and the problem still persists, take note that our heated throws have 5 years limited warranty, if you have any questions about the warranty or want to get warranty service, please contact us directly so we can determine the best resolution. Have a great day!