Warranty information
We stand by our products with a 5 year warranty. If your Prepara product has defects in materials or workmanship and is non-functional you may send it back to us for replacement. You will need to send us an original purchase receipt and the defective unit at your expense. We will send you a replacement unit. Please contact our customer service team at custservice@prepara.com. You can also reach us by phone at 866.967.2092, Monday through Friday, 7 AM–7 PM PST.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
