TQM and Organizational Culture in Hospitality and Tourism (Paperback)

In this book, Ahmed Elnagar discusses the subject of organizational culture, its history, definitions, components and types and TQM, its history, definitions, and practices in the hospitality fields. A case study is explained where organizational culture types and TQM practices are used in tourism industry in Egypt. The author proposes a modified model of organizational culture and build a new model of TQM practices to deal with the case study which contained more than 400 hotels. The results indicated organizational culture has a positive indirect effect on financial performance through a moderator effect of TQM. This book can be benefit to that the academic and practitioners in hotels.