Selling Outsourcing Services in the Digital Age (Paperback)

Go Digital or Go Home As the great boxer Mike Tyson said, "Everyone has a plan until they get punched in the mouth." In the context of a legacy outsourcing agreement, that punch has come in the form of robotic process automation and artificial intelligence. Make no mistake about it, we are experiencing the fastest technological evolution in history, and the outsourcing industry is leading the charge. To succeed in the digital outsourcing age, service providers will have to transform their pricing, staffing, and delivery models, and the legacy outsourcing agreement must follow suit. Selling Outsourcing Services in the Digital Age asks difficult questions, challenges the status quo, and leads you through the process of negotiating an outsourcing agreement that accounts for the deployment of digital technologies and facilitates timely, quality, and cost-effective delivery. Do not be afraid: in chaos comes opportunity, and Grant Lange's expertise in negotiating outsourcing agreements will guide you through safely. Humans can and will peacefully co-exist with the robots. Buckle up-it should be a wild ride.