Boardwalk Office Packs Facial Tissue, 2-Ply, White, Flat Box, 100 Sheets, 30 Boxes/Carton, Model BWK6500B

Hello, I'm contacting you regarding a return request I received for my recent order. I originally ordered a 4-pack of facial tissues, but they were shipped individually in an oversized box. I contacted customer service, and a replacement order was approved and sent to me. During that conversation, I was informed that returning the original items would not be necessary. However, I have now received an email asking me to return the original four tissue boxes. I'd like to clarify that this was a packaging/shipping issue and that the replacement was authorized by customer service. Could you please confirm that no return is required and that there will be no additional charge on my account? Thank you for your help

I placed an order for 30 boxes of tissues for $21.99 and when I opened the delivery box the was one, single box of tissues inside. Thinking there was an obvious mistake, I requested a return/exchange and when I opened the box, there was one single box of tissues inside. I was able to return it for a refund, but what a ridiculous waste of time