Warranty information
JBL Go 3 Warranty Text (Summarized and Standardized): Warranty Period: Unless otherwise specified in the warranty card included with your JBL Go 3, JBL warrants the product for 1 year from the date of retail purchase by the original end-user, provided it was bought from an authorized JBL reseller and used under normal conditions. This applies to the JBL Go 3 purchased in the United States. Coverage: JBL guarantees that the JBL Go 3, when delivered in new condition in its original packaging, is free from defects in manufacturing, materials, and workmanship. During the warranty period, JBL will, at its discretion: Repair the product using new or refurbished parts, Replace it with a new or refurbished equivalent unit, or Refund a prorated portion of the purchase price based on the remaining warranty period. Exclusions: The warranty does not cover: Damage due to accident, misuse, neglect, or unreasonable use (e.g., exposure beyond its IP67 waterproof/dustproof rating). Deterioration of components that naturally wear out, such as the battery (e.g., capacity loss over time isn’t covered). Damage from unauthorized repairs or modifications. Failure to follow instructions in the owner’s manual. Cosmetic damage (e.g., scratches or fabric fading) or accessories (e.g., USB-C cable). Conditions: The warranty is valid only with proof of purchase (e.g., receipt or order confirmation) from an authorized reseller. Products older than 6 months from the purchase date may be replaced with refurbished units in like-new condition. Warranty service doesn’t extend the original 1-year period; replacement parts or units assume the remainder of the original warranty. How to Claim: Contact JBL Support at (800) 336-4525 (Mon–Fri 9 AM–11 PM ET, Sat–Sun 9 AM–5 PM ET), via SMS at 628-333-7807, or through the support form at support.jbl.com. Provide your purchase receipt and details of the issue. JBL may direct you to an authorized service center or request the product be shipped to them (shipping costs may apply). Additional Notes: This warranty applies to the JBL Go 3’s main unit (including the integrated 750 mAh Li-Polymer battery) but not consumable accessories like the USB-C cable. Specific terms may vary by region; refer to the warranty card included with your JBL Go 3 for exact details.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
