Quality Management Systems: A Practical Guide, (Hardcover)

Providing a model for quality management, Quality Management Systems: A Practical Guide for Improvement combines the theoretical base of Dr. W. Edwards Deming and practical techniques of the Japanese into a useful application. The author provides a clear, step-by-step method for putting Quality Management thinking into practice. He gives a concise explanation of Deming's theory of management and provides a simple method to determine organizational readiness for quality management. With this book the reader gets not only a simple method for determining organizational readiness for quality management, but one that resolves top management's issues about it.