Warranty information
"At Matoen, your satisfaction is our top priority. We strive to provide high-quality products and exceptional customer service. If you encounter any issues with your purchase, please review our after-sales policy below: 1. Returns & Exchanges - If you are not completely satisfied with your purchase, you may return or exchange the item within 30 days of delivery. - Items must be unused, in their original packaging, and accompanied by the original invoice or proof of purchase. 2. Refunds - Once your return is received and inspected, we will process your refund within 7-15 business days. - Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part. 3. Defective or Damaged Items - If you receive a defective or damaged item, please contact us within 7 days of delivery. We will offer a replacement or refund at no additional cost. - Photos of the damaged or defective item may be required for verification. 4. Contact Us - For any after-sales inquiries, please reach out to our customer service team at shanggsi@163.com or through the Walmart Marketplace messaging system. - We aim to respond to all inquiries within 24-48 hours. 5. Non-Returnable Items - For hygiene and safety reasons, certain items (e.g., personal care products, intimate apparel) are non-returnable unless defective. Thank you for choosing Matoen. We are committed to ensuring a seamless shopping experience and resolving any issues promptly and fairly."
