Staedtler Triplus Fineliner 334 Drawing Pens: Neon, 6 Pens

I was late to the party on these, but after scoring the 10-pack in a planner group sale I have to admit I understand the "raves". These are great pens for color coding, coloring or doodling with. The colors are nice and since these are neon it "screams" Summer and 80s. The points maintain their shape and don't bleed through most paper - if it's a thinner paper you may get "shadows" or "bleeding". Overall these are a pleasure to have in my collection.

the moment i purchased these and started using them, i noticed two were dried up. i figured this was just walmarts ploblem and contacted staedler on their website, they said they'd send me a new set in a week, and at this point i thought there was some pretty great customer service on staedlers end. this soon changed, as i waited a month, and no pens. i recontacted, and was told there was a mix up, and that now, since i reminded them, id get it within two weeks, its been two months, why?