Frigidaire 3.80 cu ft High-Efficiency Top Load Washer & 7.4 cu ft Electric Dryer Set, Classic White

LMarlene, I am dismayed to hear of your cleaning dilemma with your new laundry center. Washing machines that have no agitator (like yours) have more room, which is great when you need to wash quits or blankets. This however, requires that the laundry be in loose balls due to how they need to move to clean. This is directly in opposition to how I learned how to load a washer and was hard for me to understand when I bought a new washer. Rather than spreading items around the agitator, you should load items in their own “ball” (page 6 in your Owner’s Manual). In a machine with no agitator, plates or discs cause the tub to gently juggle or spin the laundry. Items will be saturated but not covered by water. The unique impeller motion moves clothes through the water, using the motion of clothes against each other to aid in cleaning. Loads are moved from the outside to the middle then down to the outside edges. Ensure you are only using an HE (High Efficiency) detergent, in the amount recommended. If you have done this and are still having challenges related to cleaning, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth