Institutionalization of Quality Culture & Organizational Learning (Paperback)

The book establishes a baseline on the practices of internal quality assurance workplace and culture in three Georgian universities in the context of the changing national higher education policies and recently established quality assurance surveillance system. Bounded by the new national policy, universities have formally been urged to build up IQA offices that would potentially enhance the quality of the primary processes in higher education. It looks at the recent developments in launching the national quality assurance agenda for universities and reflects on the impact they have had and/or continue to have on changing responses and behaviors at the institutional level from the empirical perspective. The book reviews noticeable organizational changes - changes in organizational arrangements, in relation to setting up IQA systems in universities while addressing the major question of whether there are elements of genuine learning within the respective academic organizations, as it is expected from various stakeholders, and what sort of "learning organizations" the selected universities are becoming with respect to IQA management.