Sony WH-1000XM5 Wireless Noise Canceling Over-Ear Headphones Black with 30-hour battery life
Sony WH-1000XM5 The Best Wireless Noise Canceling Headphones, Black
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Sony WH-1000XM5 The Best Wireless Noise Canceling Headphones, Black

1,399 ratings
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Actual ColorBlack

Key item features

  • Exceptional Sound: Magnificent sound quality engineered to perfection with newly developed driver and DSEE – Extreme technology.
  • Clear Calls: Crystal clear hands-free calling with two processors controlling 8 microphones for exceptional call quality.
  • Long Battery Life: Up to 30-hour battery life with quick charging capability (3 minutes charge for 3 hours of playback).
  • Comfortable Design: Ultra-comfortable, lightweight design featuring soft fit leather for extended wear.
  • Multipoint Connection: Multipoint connection allows for quick switching between devices for seamless use.
  • Advanced Noise Cancellation: Unprecedented noise cancellation for distraction-free listening experience.
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Current price is Now $248.00
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was $398.00
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Sold and shipped by 1ShopDirect
4.531120331950207 out of 5 stars
4.531120331950207 stars out of 5, based on 241 seller reviews(4.5)
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Customer ratings & reviews

4.3 out of 5 stars
stars
1,399 ratings933 reviews
How item rating is calculated
  1. 5 stars71% (987)
  2. 4 stars12% (167)
  3. 3 stars6% (79)
  4. 2 stars3% (37)
  5. 1 star9% (129)

Reviews summary

Pros

  • : Provides detailed audio with strong noise-canceling capabilities.
  • : Designed for extended wear without discomfort.
  • : Lasts a full day and then some on a single charge.
  • : Seamlessly connects to various devices.
  • : Offers near-new condition products at lower prices.

Neutral

  • : Can effectively block background noise, but may struggle with high-frequency sounds.
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Showing 1-3 of 933 reviews

Jun 22, 2026
Reviewer name: Abhi S
Sold by1ShopDirect
5 out of 5 stars
5 out of 5 stars review

Seller Verified Purchase

Great product with nice features

Product came in intact. Working as per expectations, rathe exceeding. Nice color and finish. Trying different features per the manual. No complains so far.

Review from walmart.ca
Helpful?5I4O3AMHRSIS386006068
May 20, 2026
Reviewer name: Mimmy
Sold by1ShopDirect
4 out of 5 stars
4 out of 5 stars review

Sound

Love it but breaks easily and needs to be more durable

Review from Sony.com.au
Helpful?5I4O3AMHRSIS386006068
Nov 17, 2025
Reviewer name: TMedina
Sold by1ShopDirect
2 out of 5 stars
2 out of 5 stars review

Seller Verified Purchase

They were great until they weren't

The headphones worked flawlessly for about 22 months. I was very happy with the sound quality, the battery life and the comfort. I'd use these at my desk daily for work and the microphone was great for conference calls. Then after less than 2 years the headset just snapped. They weren't dropped or thrown or anything more than just placed back on the table and snapped. I was shocked that this expensive of headphones would fall apart in that short of a time period. My older XM3 and XM4 models lasted much longer than these.

Review from sony.com
Helpful?5I4O3AMHRSIS386006068
reply from Sony North America Customer Support

Thank you for sharing your detailed feedback, TMedina. We are genuinely sorry to hear about the unfortunate failure of your WH-1000XM5 headphones after 22 months, and we sincerely apologize for the frustration this structural issue has caused. It is completely understandable that you are shocked and disappointed when such an expensive product fails during normal use, especially when your older XM3 and XM4 models have demonstrated greater longevity. We are pleased to hear that, up until this point, you were very happy with the sound quality, battery life, comfort, and the great microphone performance for your daily work and conference calls. However, we take quality concerns like this extremely seriously. We are committed to providing durable, premium products, and a headset snapping under normal use is certainly not the standard we set for the WH-1000XM5 series. We want to help you resolve this. Please contact our product support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can review your product's specific situation and explore possible service or repair options available to you. We regret that the product's durability has not met your expectations, and we appreciate you bringing this important feedback to our attention. Thank you for choosing Sony. Best regards, Gus, Sony North America Customer Support