Women's Cougar Kensington Waterproof Chelsea Boot

Love the shoes, but I usually wear size 7, but heard from friend that these shoes run small so I ordered a 8 just in case. I wanted them for a trip, but they ended up arriving later than I expected and I didn't get them in time. So I got back home and opened the box and they are a 9:(( and of course my size is "unavailable now." I called jet and they said we will be happy to send you a return label "but of no charge." Not really a sorry, sorry for the trouble.. or we will try to get you your shoes like I was expecting. I should have used the other website I was looking into.