Soft Systems Methodology and Operations Improvement (Paperback)

Soft Systems Methodology (SSM)has been applied in many industries. A practical critique to its applicability and effectiveness in different contexts is not sufficiently covered in literature. SSM is a human-oriented methodology. This book introduces the reader to soft concepts such as organisational culture and some of the challenges that can occur during change. The book is a reflection on using SSM in a fuzzy situation in an NGO. It includes a narrative about what happened in meetings and a discussion about different aspects of the literature of SSM. The practicality of SSM during the project is discussed based on: (1) the Experience and observations of the author as a facilitator during the project; and, (2) semi-structured interviews with participants.