People Skills for Public Managers, (Hardcover)

People Skills for Public Managers fills the need for a concise, inexpensive, skills-oriented supplemental text set in the public and nonprofit context. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector.Chapter coverage of important skills includes: resolving disputes in the workplace, creating and maintaining effective work relationships, working together in teams and meetings, dealing with incivility, effective intercultural communication, and effective public speaking skills. The book also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication. Online instructor's materials are available to professors who adopt the text.