Pre-Owned Win the Customer: 70 Simple Rules for Sensational Service (Hardcover) 0814436242 9780814436240

Learn practical, powerful techniques for taking your customer service from "fine" to "fabulous" to "wow!" CONDITION – USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover, dust jacket may not be included, minimal wear to binding, most of the pages undamaged(e.g., minimal creases or tears), highlighting / underlining acceptable on books as long as the text is readable and markings are not excessive, no missing pages. May be a former library book, with usual treatments(e.g., mylar covers, call stickers, stamps, card pockets, barcodes, or remainder marks). Extra components, such as CDs, DVDs, figurines, or access codes are not included. ISBN: 9780814436240 ISBN10: 0814436242 Contributors: Martins, Flavio,