Cop Talk: Essential Communication Skills for Community Policing, (Paperback)

Community oriented policing requires increased and improved communication between officers and their community. COP Talk provides officers concrete ways to improve their communication with community members, fellow officers, government agencies, and the media. COP Talk blends proven academic principles with practical skill-building tools tailored to the special needs of police-community interactions. Includes key features to enhance learning and recall: Composite Stories of actual experiences illustrate communication concepts and techniques. Action Clips show how specific communication techniques and strategies have been used successfully in real-life application. Pocket Guides expand on the topic at hand, introduce helpful related information, and summarize complex processes. Activities help officers apply the concepts and practice implementing new techniques. Packed with advice, COP Talk demystifies the art of building relationships, conducting meetings, giving talks, involving the community, problem solving, and getting publicity.