The bike box arrived looking pretty beat up as you can see from the photo. The pedals were in a box that got crushed and the tiny springs were loose. Thank goodness they didn't fall out of the gaping hole in the box. Unfortunately, the seat was completely broken and I called Schwinn for a replacement seat and they were completely willing, but didn't have that or any model that would fit my bike. Schwinn was completely apologetic and suggested I return it to Walmart. With the amount of work that was put into installing the bike that wasn't a logical solution for me. I was planning on buying another seat eventually, so I simply spent the extra money and bought a new more comfortable seat to accommodate my broken tailbone. The bike was fairly easy to install, but did take about 2 hours. On my first ride, I was gleaming ear to ear. No more hurting knees or rubber legs. Mind you this is not a lazy bike as I have heard others refer to e-bikes because pedal assist doesn't work unless you are peddling, so it just makes it easier. I live in the country and there are hills everywhere. This bike has brought me so much joy in knowing I can get up them without stressing my body. Its the perfect bike for me! 4 stars because Walmart needs to have more pride in the way they ship such an expensive product to its customers!