Mophie Charge Force Universal Qi-Enabled Wireless Charging Pad, Black

This product is fantastic! You just lay your phone on it and it charges your phone with no hassles. No cords all over the place to hassle with anymore. No horrible Apple cables tearing and breaking anymore. I feel so stupid because I thought I received a defective charging base that would not work. I tried for a couple of weeks to get it to charge my phone but my charger was completely dead! It did not have any LED light blinking. It did not charge at all. I read every post on this board regarding this product and could not find a single post to explain why my charging base did not work. No one on this website seemed to have any problem with it. Then I went to another website and read the posts and sure enough, there was someone else who had had my same problem and had solved it. It said: "if it will not charge, be sure to turn the charger over onto the correct side". Well, both sides look exacly alike other than one is a hard surface and one side is soft surface. There is no marking that says top or bottom. I had figured that you put it on the soft surface -wrong. Anyhow, I tried just simply turning it over onto the other (hard surface) side and voila! It worked. So, I would like to say something very simple here - make sure it is turned over onto the correct side. The HARD SURFACE SIDE IS THE CORRECT CHARGING SIDE. It was that simple to solve my charging problem and turn what I had thought was a defective charger into a fantastic operating charger. I would recommend that Mophie make each sude a different color or put some kind of insignia (maybe a Mophie sign or their name) on the top/charging side. It was so SIMPLE! I now feel kind of silly but I know I am not the only person who has had this problem. just turn it on the correct side!