Warranty information
Return Policy
Marketplace RMA guidelines must be followed for processing all return requests
Unshipped Items Return Policy
Sellers do not accept return requests for unshipped items.
Shipped Items Return Policy
For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
After 7 days have passed since the end customer received their order, RMA requests will no longer be accepted aside from quality or logistics related issues.
Warranty Policy
Marketplace RMA guidelines must be followed during after-sales services
Beginning from the date of delivery, purchased products include a 3 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
Damage resulting from unauthorized modifications, except with written approval from Seller
Products not purchased through the Giga Cloud Marketplace
Products with their own individual warranty policy
