Spellbinders Platinum Cut & Emboss Machine - with Universal Plate System, die set and folder

At fourteen months of age, the bearings came apart inside the machine. Normal usage, maybe a few times a week. Email the company, no replacement parts available. Through Facebook, 'we can send you a new handle'. If they had actually read the concern, the handle was not the problem. No help, whatsoever, from the company. A couple hundred dollars spent and now a useless pile of plastic and loose needle bearings. Loved the machine until it failed. Now, after this experience, do you think we'll buy another one from Spellbinders? You would think that if they really stood behind their product, maybe they would help the consumer in some way. Nope, just like a used car dealer, once they see your tail lights, they're done with you.

I have other machines (both electric and manual). I purchased this because of it's larger size and universal plates. I fine it less cumbersome to use than an electric machine, when I need to cut quickly (or just a few dies) It's more portable and can accommodate larger cutting dies/letterpress, etc