Ohio St Silicone Watch Band for Apple Watch - (42/44/45/49mm(46mm Series 10/11) by Affinity Bands

I admit to not understanding the sizing on Apple Watch bands. This one is too big for my husband's watch. My bad. No big deal let's return it and order the correct size. Ha. Fanatics is giving me the blow off. Per Walmart instructions I sent them an email explaining the reason for returning or exchanging the band. Then I was instructed to call a customer service representative. First call I was told no order existed even though I had my order number. She said she couldn't help and gave me another number to call. After repeating the new number back to her I hung up and called it. It's was a non working number. Ok. So I called the first number again and talked to someone new. This person did take the time to find the order and told me they would send an email with a shipping label to get the return started. It's been 4 days. Beyond disappointing. With customer service like this I will never order from fanatics again. I am very frustrated that Walmart can't assist with the return process since I bought it from their website. So what I learned from this experience is don't shop online because there is no customer service. What a headache. Never again.