ASUS Ascent GX10 Personal AI Supercomputer with NVIDIA GB10 Grace Blackwell Superchip, 128GB Unified LPDDR5x Memory, 1TB PCIe G4x4 NVMe SSD, Wi-Fi 7 & Bluetooth, NVIDIA DGX™ OS

Dear Rob F68, Thank you for your comment. We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused if three units are not recognizing the ConnectX-7 ports. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. All products undergo intensive quality control testing and inspections, and are built to last, the issue you experienced with the unit is random. To resolve the issue, try loading default settings in the BIOS and ensure the PCIe allocation settings in the BIOS are not misconfigured. Ensure your system is running the latest software via the NVIDIA DGX Dashboard. Attempt a full recovery using the latest recovery image from NVIDIA to ensure no firmware corruption. Additionally, ensure the unit is running with the most current BIOS version posted at: https://www.asus.com/networking-iot-servers/desktop-ai-supercomputer/ultra-small-ai-supercomputers/asus-ascent-gx10/helpdesk_bios?model2Name=ASUS-Ascent-GX10 If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Bill Dailey, We understand your disappointment and the inconvenience you've experienced. While all ASUS products undergo rigorous quality control and final inspections, we recognize that unforeseen issues can sometimes arise. Our warranty is specifically in place to address such manufacturing defects and ensure your unit is repaired or replaced. To ensure optimal performance and rule out common software-related issues, please confirm that all pending updates for both the MyASUS App and Windows Updates have been completed. Should you require assistance initiating a warranty service for your unit, please do not hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and guide you through the process. Kindly include a link to this post for reference. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support