Hoengager Gaming PC AMD Ryzen 5 9600X 6-Core 3.9 GHz ,GeForce RTX 5060 TI 8GB, 32GB DDR5 RAM 6000MHz,1TB PCIe and 4TB SATA SSD Windows 11

Hello Phillip! Thank you for your feedback. We sincerely apologize that one of the fans on your computer is not lighting up. We understand how important it is for your system to function perfectly. To help resolve this specific issue, we recommend checking the cable connection at the fan control hub behind the rear panel. Please ensure the cable is securely seated. If you find the connection is loose, firmly reconnecting it may restore the fan's functionality. If you have any other questions in the future, please feel free to email us. We are here to help and will do our very best to ensure you have a great experience.

Hello Chelsea! We are deeply sorry to hear that your setup experience was incomplete and required extra help from your family. If you have any other questions in the future, please don't hesitate to reach out. We are here to help and will do our very best to ensure you have a great experience. Thank you for your honesty, which helps us improve.