In today's evolving healthcare field, Healthcare Office Administrators (HOAs) and Medical Office Assistants (MOAs) stand at the frontline of compassionate care and operational excellence. This comprehensive book-crafted by a medical author with over 32 years of expertise across medical, dental, and health systems-offers the practical tools, legal insight, and professional approach needed for success in healthcare.
From patient scheduling and health office procedures to the crucial nuances of Canadian healthcare regulations, ethicolegal compliance, medical informatics (MI) and EMR, this book prepares students and professionals to lead with clarity, competence, and confidence. With a learner-friendly approach and up-to-date coverage of Canadian legislation, including Canada Health Act, PHIPA, and Bill C-27, this is more than a textbook-it's a launchpad for meaningful careers in healthcare.
Inside You will Discover:
- Ethicolegal foundations for navigating subpoenas, consent laws, and patient rights
- Proven strategies for health records management, billing, EMRs, and communication
- Vital chapters on healthcare regulations, MI, PHIPA, Law, Ethics and Malpractice in Healthcare to help you thrive in diverse care environments.
- Real-world insights into professionalism, employment readiness, and career growth
- Infection Prevention and Control (IPAC), sterile techniques and health regulations
- Organizational Behavior in Healthcare and Leadership
- Pharmacology and Medication Administration- Drug Schedules And Controlled Drugs And Substances Act (CDSA)
- Quality Management in Healthcare: Collaboration and Continuous Enhancement
- Healthcare Economics and Policy: Emerging Trends In Canadian Health Management
- Healthcare Marketing: Strategies, Consumer Insights, And Emerging Trends
Whether you're a student, new entrant, or current health professional, this must-have book unlocks your potential to contribute ethically, legally, and compassionately to the Canadian healthcare system.
