Warranty information
This product carries a replacement parts warranty against defects in materials and workmanship for a period of 6 months from date of purchase. At its discretion, manufacturer may provide replacement parts. Original purchaser will be required to provide proof of purchase. The consumer will be responsible for shipping cost incurred outside of the US or Canada. Warranties DO NOT cover normal wear and tear, misuse, abuse, inclement weather conditions (i.e. wind, rain, hail, lightning, tornadoes or hurricanes) or other acts of God, mildew and rotting, damage or fading caused by prolonged exposure to UV rays. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Under no circumstances shall the manufacturer be liable for any incidental or consequential damages. Although our tents are manufactured according to rigorous specifications, periods of wind or rain may loosen the stakes and cause the frame to sink into the ground. This will weaken the structure’s overall rigidity. Puddles may also form on the roof if the unit has not been assembled tightly. If pooling should occur it is advisable to drain the fly to avoid possible damage to frames and fabric. Adjustment of guy lines may be necessary. In case of inclement weather remove valuables and seek appropriate shelter. Tents are intended for recreational use only. Ozark Trail call center number: Ozark Trail: (833) 908-2025 Sunday – Saturday, 7:00 a.m. – 9:00 p.m. CST. Manufacturer, HKD Global ltd. Customer Service: (888)-280-7876, 8am-4:30p CST. Email: @ customerservice@hkdglobal.net
