Warranty information
Under our limited warranty, Willow * (“we,” “us,” “our”), warrants to the original consumer purchaser (the “purchaser”) to be free from defects in material and workmanship for the period of 90 days from the date of Pump purchase and the period of 90 days from purchase on all other product components under normal use and conditions (the “Warranty Period”). This limited warranty does not cover damage caused by accident, misuse, normal wear and tear, improper use, unauthorized maintenance or repair, or failure to follow written instructions for use. The Pump can not be submerged in water, washed or sanitized, placed in the refrigerator or freezer. The Flange can not be placed in microwave or microwave sterilizer bags. Doing so voids this limited warranty. Warranty coverage terminates if you sell or otherwise transfer this product to another person. This warranty gives you specific legal rights and you may also have other rights, which vary, by location. WILLOW MAKES NO EXPRESS WARRANTY OF ANY KIND REGARDING THE PRODUCT OTHER THAN THOSE WARRANTIES EXPLICITLY SET FORTH HEREIN. ANY IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW, SHALL BE LIMITED IN DURATION TO A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER. *Note: Willow Innovations, Inc. In the event the product is found by Willow to not meet the above limited warranty in the Warranty Period, as purchaser’s sole and exclusive remedy Willow will repair or, at the option of Willow, replace this product without charge for such replacement or parts or labor. NOTE: The purchaser shall bear all expenses for returning this product to Willow. This limited warranty does not apply to any product that has been used commercially, subjected to misuse, abuse, or alteration. Only Willow brand replacement parts are recommended for use with Willow breastfeeding products. Improper or incorrectly performed maintenance or repair, or use of non-Willow brand replacement parts may invalidate this limited warranty. TO THE EXTENT PERMITTED BY LAW, Willow SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, REPLACEMENT COSTS RESULTING FROM THE BREACH OF ANY WRITTEN OR IMPLIED WARRANTY. If you wish to make a claim under this limited warranty, you must return the product to Willow prepaid, together with your dated bill of sale or other dated proof of purchase and a brief statement of the problem, along with a Returned Goods Authorization number. You may obtain the appropriate Authorization number and shipping address by calling the phone number. Items returned without an associated Returned Goods Authorization Number will be returned to sender. To obtain the address to return goods or a Returned Goods Authorization Number contact the Customer Care Team at 1-888-WILLOW-3.
