In order to enable members to get due service in our store, and to avoid unpleasant things from happening. Based on the principles of mutual understanding, fairness and voluntariness, the two parties jointly abide by the following terms:
1. Our promise
We are responsible for the information directly released by our company. If there is any inconsistency between words and deeds, which directly causes losses to the merchants, this website shall bear the responsibility. However, it refuses to bear the loss caused by the customer's own reasons (such as not looking at the product details and product attributes. For example, a single pendant does not match the chain, the product has no packaging box, the product size and imagination are different, e
The product pictures are real shots, but some of them are from the Internet. The description of each product is accurate, and customers can buy with confidence. If serious errors are caused by the negligence of this site, we will correct them in time, and return and exchange the goods for free.
The quality of the products is strictly checked. If it is a quality problem, the company will implement unconditional return and repair.
Remarks: The company is only responsible for the currently confirmed instant orders. Because the information often needs to be updated, if there is any change after the member places the order, we will notify in time, and the member will decide whether to cancel the order.
2. Requirements for members to place orders
Carefully check the order (price, quantity, specifications, etc.), and if there are special requirements, please explain in time.
The delivery address and contact information must be accurate, otherwise the related losses will be borne.
Pay for your order in a timely manner. If no payment is made within three days of the following order, the order will be automatically voided.
After arrival, please check the goods (quantity, quality, specifications, etc.), if you have any questions, please contact in time. If there is no problem, please confirm the receipt in time and give a five-star praise! (Thank you!)
3. Other agreements
If the two parties reach an agreement through other contact methods that conflict with this clause, the agreement shall be implemented according to the agreement of the two parties.
Replacement of defective products: within 3-7 days after the member receives the product, if the product is found to be a quality problem. Please contact the company first and then exchange, the company will bear the return shipping cost.
Company repair or maintenance: The company will charge relevant fees according to the actual situation. If the product quality problem is caused by the company, the company is unconditionally responsible to the end. If the product is damaged due to the customer's carelessness, the company will repair it according to the customer's requirements, but the return postage must be borne by the customer. If the cost exceeds 10.00 yuan, the customer shall bear the basic labor cost.
