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DOUBLE GLOBAL INC

3281 E Guasti Rd
ONTARIO, CA 91761, US
|
(909) 816-0779

Seller Reviews

3.7 out of 5
5,486 ratings866 reviews

About the seller

We have been in the market for more than 10 Years. We provide best service for all customers. Open Time: Monday ~ Friday 10:00 to 17:30 Pacific Time Phone: 9098160779 PST Email: support@double-global.com seller return service and warranty: 1, We provide free return and refund within 1-30 days in…
Business Name: DOUBLE GLOBAL INC
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Seller reviews

3.7 out of 5 stars
5,486 ratings866 reviews
How seller rating is calculated

Showing 1 - 10 of 868 reviews

Feb 11, 2026
Sydnie
Item bought
HOVERSTAR Hoverboard All-Terrain Self-Balancing Scooter with LED Lights & 400W Motor,Electric Scooter for Kids Board,Electric Scooter with Bluetooth Speakers, Kids Scooter with 9MPH Max Speed
1 out of 5 stars review

When I received the hoverboard, charged as told, and turned in on, it shook crazily, making it impossible to ride. My son still tried to ride it bc he was excited about it but the hoverboard would abruptly stop with him on it, throwing my son off. I reached out to the seller letting them know what was going on. We’ve emailed - they emailed a packing label for fed ex and asked us to return in. We took it to fed ex who said they have a special service that picks up hoverboards and gave us the number. I reached out to the service asking what box and stuff I needed. They said they would not take the return if it was not in its original box , which I had already told the seller I did not have. I do not blame fedex for this. I messaged the seller again, to let them know we need another solution. They told me “Hello, we suggest you find a properly sized cardboard box to carefully pack the returned product to ensure its safe return. Thank you.--Shane” I JUST MESSAGED THEM TO TELL THEM THEY WONT ACCEPT IT WITHOUT THE ORIGINAL BOX. We have been going back and forth since the beginning of January. Horrible customer service.

Feb 10, 2026
grandmaNV
Item bought
Hoverboard 6.5" UL 2272 Listed Two-Wheel Self Balancing Electric Scooter with LED Light Blue K
1 out of 5 stars review

AFTER 1 MONTH THE HOVERBOARD STOPPPED WORKING, I THINK THE COMPANY IS GARBAGE, IT'S FULLFILLED BY WALMART SO WHY WOULD THE SELLER CARE IF THEY DISAPPOINTED A CHILD!!! MY REVIEW IS I BOUGHT 3 OF THESE AND GAVE THEM AS A CHRISTMAS GIFT ON JAN. 3RD A MONTH LATER IT DOESN'T WORK. POOR QUALITY

Feb 10, 2026
Lauron
Item bought
KAPAS Mini Automatic Coffee Machine With Grinding Function, Programmable Timer Mode and Keep Warm Plate,0.6L Capacity, 600W
5 out of 5 stars review

Coffee maker works exactly as advertised. Delivery was slower than published due to inclement weather:(

Feb 7, 2026
Ginny
Item bought
Kids Mini 50CC Gas Dirt Bike, DB1 Model 2 Stroke Ride on Bike with Off-Road Tire, Shocks, Pull Start, Oil Mixed Required, Support Up to 165lbs
1 out of 5 stars review

The bike broke the first 2 weeks. I emailed and got a quick reply asking for pictures. I sent said pictures and videos and have since been ghosted. I’ve emailed multiple times. I have 4 more weeks to return the bike. Will do if I don’t hear back soon.

Feb 4, 2026
Lauren
Item bought
HOVERSTAR Crystal Light Wheel Hoverboard, 6.5 inch New Version Bluetooth Hover Board, Chrome and Design Color Self-Balance Electric Scooter
5 out of 5 stars review

This Hoover board has been great for my 8 year old and 11 year old. It has held up well and holds charge good. Would definitely recommend.

Feb 3, 2026
Miranda
Item bought
Hoverstar Flash Wheel Hover board 6.5 In. Bluetooth Speaker with LED Light Self Balancing Wheel Electric Scooter , Chrome Purple
4 out of 5 stars review

Battery doesn’t stay charged more than an hour but I also don’t know how long it’s supposed to last either. It works well as long as it’s charged .

Feb 3, 2026
Rachel
Item bought
Hoverstar Flash Wheel Certified Hover board 6.5 In. Bluetooth Speaker with LED Light Self Balancing Wheel Electric Scooter , Chrome Pink
1 out of 5 stars review

if it came with zero stars- it would be just that! Horrible company! Worse company on Walmart platform!!!!!!!!!!

Feb 3, 2026
Josefina
Item bought
Kids Mini 50CC Gas Dirt Bike, DB1 Model 2 Stroke Ride on Bike with Off-Road Tire, Shocks, Pull Start, Oil Mixed Required, Support Up to 165lbs
1 out of 5 stars review

Never received item or my money back! Picture delivery took was not to my house. Never again, would I reorder without choosing store pickup.

Feb 2, 2026
Marcelle
Item bought
Hoverstar Flash Wheel Certified Hover board 6.5 In. Bluetooth Speaker with LED Light Self Balancing Wheel Electric Scooter , Chrome Pink
1 out of 5 stars review

Both of the boards have been malfunctioning. One is not working at all. They were Christmas gifts so they haven't even been used that long. I tried to contact the company 2 times and they didn't respond . I tried to get a refund but it was denied because it was more than 30 days since I purchased them. I purchased them before Christmas as gifts, obviously it was more than 30 days. I am not getting any help and I am stuck with crappy hoverboards.

Feb 1, 2026
jennifer
Item bought
Hoverboard 6.5" UL 2272 Listed Two-Wheel Self Balancing Electric Scooter with LED Light Blue K
1 out of 5 stars review

Didn’t respond to me when I reached out about my problem