GoBioMed Inc

Hello Heidi! Thank you for taking the time to share your feedback. We're truly sorry to hear the towels didn’t meet your expectations. We’d like to clarify that your order was placed on February 17, shipped out the next day on February 18, and delivered on February 24. Once the package leaves our facility, delivery times are handled by USPS. For future orders, we do offer expedited shipping options at checkout if faster delivery is needed. Regarding the towels themselves, they are individually wrapped for hygiene and freshness and are lightly scented with essential oils. We understand that expectations around size and scent can vary, and we’ve shared your comments with our team for review. We also noticed we hadn’t received any messages from you prior to your review. We pride ourselves on going above and beyond to resolve any concerns, and we're always happy to help when given the chance. If there’s anything we can still do to improve your experience, please don’t hesitate to reach out. We’re here to help.