High View Abundance

Hello CR! We are deeply apologetic that you received the wrong order and were forced to spend your time and resources returning it. We would also like to clarify that our marketplace operates with integrity, and we strive to ensure that those who support our business are satisfied with the service we provide. With this being said, maybe you were unable to receive our replies; however, we reached out to you within a 24-hour period to rectify this situation, and unfortunately, we did not receive a response. Please see the message sent to you below. We hope this allows you to know and understand that we did our best to ensure you were satisfied and that we in no way attempted to scam you. ---------Message Sent To You-------- Hello Tiffany, We are extremely saddened to hear that you received the wrong product. We understand, through experience, how frustrating it can be to receive a product that differs from what you ordered. There may have been a mix-up in our uploads, as we only carry the chicken at present. Would you be willing to keep and enjoy this item if we offered a 50% refund? Again, please forgive this mix-up. As always, our customers are our priority. Be Well! HVA Response Team ---------Message 2-------- Good Afternoon, We recently received an alert that you left us a review. Upon reading your review we were extremely shocked that you would post such things which are contrary to the message we previously sent you regarding your item. While human error does occur from time to time, we do our best to make sure that our supporters are happy with the products we sell, and we strive to maintain integrity in what we do. Maybe you didn't receive our reply; however, we did attempt to make this matter right with you. If you would like a refund for this item, we are more than happy to do so. If you accept this refund, there is no need to return the item as it is yours to keep due to the mix-up that occurred. We would also hope that you would reconsider your public stance towards us, as you can see that we did attempt to resolve this matter with you promptly. We hope we have an opportunity to earn your trust in the future as we strive to please our customers