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Ruitoo

Floor 3 Building 2 No.12 Suxi Road,Sikou Lv Natural Village Sikou Lv Village Xiangzhu Town
YONGKANG, ZJ 321300, CN
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(+86) 13819901304

Seller Reviews

3.6 out of 5
16 ratings7 reviews

About the seller

Welcome to the official Ruitoo Walmart Store! Specialising in providing high quality, stylish and comfortable mobility solutions for city dwellers, the Ruitoo Adult Electric Scooter combines technology, design and performance, making it the ideal choice for short and long distance commuting, leisure…
Business Name: yongkangshiruitucheyeyouxiangongsi
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Seller reviews

3.6 out of 5 stars
16 ratings7 reviews
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Showing 1 - 7 of 7 reviews

Jan 22, 2026
Carmy
Item bought
Electric Scooter for Adult Teens,1000W Motor, 31 Mph Top Speed Up to 34 Miles,Folding E Scooter with Seat,Max Load 264LBS
1 out of 5 stars review

Will not get back to me about a return on a defective item

reply from Supplier Response

Hello Carmy! Thank you for taking the time to share your experience with us. We appreciate your feedback and take it seriously. We sincerely apologize for the defective product you received. To resolve this, you may choose one of the following options: Return the item using a prepaid Walmart return label. If you prefer a replacement part, please contact us via email and submit a video showing the issue so we can confirm the specific part needed. We appreciate your patience and are here to help.

Jan 9, 2026
Halaru
Item bought
Electric Scooter Adults with Seat,10" Solid Tires, 1000W Motor up to 31 Mph and 34 Miles Range, Folding Waterproof E-Scooter
5 out of 5 stars review

I’m very happy with the purchase. It met my every expectations. I recommend it to everyone that wants to purchase it.

Jan 5, 2026
Hilary
Item bought
Electric Scooter for Adult Teens,1000W Motor, 31 Mph Top Speed Up to 34 Miles,Folding E Scooter with Seat,Max Load 264LBS
1 out of 5 stars review

Horrible scammy company, DO NOT BUY from them! Told that they would only provide replacement parts COVERED BY THEIR WARRANTY if I left a positive review on a product that has had nothing but constant issues and breakdowns. Also told they wouldn't cover defective tires at all, and refused to help when we bought third party tires instead (because the scooter is needed for a work commute and their tires would have taken forever to arrive). Spend more and buy a name brand, don't waste your time with these liars.

reply from Supplier Response

Hello Hilary! Thank you for your feedback. As you mentioned, we sent a replacement part free of charge based on the product's issue. Regarding the tire issue, you didn't mention the tire as the problem. Regarding reviews, we don't require customers to give positive feedback before sending parts; we will send replacement parts free of charge as long as there is a product defect.

Sep 29, 2025
Tammy
Item bought
Electric Scooter for Adult Teens,1000W Motor, 31 Mph Top Speed Up to 34 Miles,Folding E Scooter with Seat,Max Load 264LBS
2 out of 5 stars review

Have not been able to get in contact with the seller

Jun 16, 2025
Janine
Item bought
Electric Scooter for Adult, 3200W Dual Motor, 35 Mph Top Speed, 40 Miles Max Range, 440LBS Load, 10" Pneumatic Tires Off Road & Commuting E-Scooter
1 out of 5 stars review

Scooter was delivered on the 10th, it was a Father’s Day gift for my fiancé %26 given to him on Sunday, he took it out of the box and there was fluid leaking out, he put it together and attempted to ride it %26 the breaks don’t work, he’s extremely upset about this. It looked fun though.

reply from Ruitoo

Hello Janine! Thank you so much for taking the time to share your feedback with us. We take this very seriously and are truly sorry that your adult electric scooter didn’t live up to expectations—especially as a Father’s Day gift for your fiancé. That’s definitely not the experience we want for you or any of our customers. We’re especially concerned to hear about the fluid leak and brake issue. Honestly, this isn’t something we’ve seen before with our scooters. To help us understand exactly what happened and get this fixed for you, could you please share a quick video of the problems at walmart@ruitoosports.com? Your video will go straight to our product team so they can investigate and make things right. Safety and quality are our top priorities—we’d never take risks with either. We’ll work hard to resolve this quickly and fairly for you both. Again, we’re really sorry this happened, especially on such a special occasion. We’ll be standing by for your email and are ready to help.

Jun 12, 2025
Daniel
Item bought
Electric Scooter for Adult Teens,1000W Motor, 31 Mph Top Speed Up to 34 Miles,Folding E Scooter with Seat,Max Load 264LBS
5 out of 5 stars review

This scooter out of the numerous I’ve owned is the Cadillac of Scooters. Rides extremely smooth. Fast enuff to get u where u need to go quicker than cars. Handles better than any scooter I’ve had. Definitely a A1 scooter

Jun 6, 2025
Andrew
Item bought
Electric Scooter for Adult Teens,1000W Motor, 31 Mph Top Speed Up to 34 Miles,Folding E Scooter with Seat,Max Load 264LBS
4 out of 5 stars review

Delivery okay but the lights in the front you cannot tighten so they're loose and I have to wire them with ties to hold them don't know how I can fix that and already my light started blinking off and on when I turned it on and now it doesn't go into third gear I don't know if it's a battery issue or what but I just got it I had my previous scooter 2 years and no problem Segway ninebot scooter so this company not so good

reply from Ruitoo

Hello Andrew! Thank you for sharing your feedback with us. We’re sorry to hear about the issues you’ve experienced with your scooter. Regarding the front lights, the blinking is actually a normal feature—they have three modes (steady, dim, and strobe) that can be adjusted. As for the looseness, we recommend checking the mounting screws or using zip ties for a secure fit, as you’ve already done. If your scooter isn’t reaching third gear, it might be in speed-limited mode. We’d be happy to provide you with a step-by-step video to help you unlock the full speed. Just let us know, and we’ll send it right over! For any other concerns, feel free to reach out to our support team directly so we can assist you further. We appreciate your patience and hope to make things right for you. Thanks in advance!