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Sono Group LLC

931 Manor Rd
Staten Island, NY 10314, US
|
(800) 214-8905

Seller Reviews

3.6 out of 5
39 ratings13 reviews

About the seller

Welcome to Sono Group LLC, a locally owned small business committed to providing high-quality products and exceptional service. We take pride in ensuring that all orders are processed and shipped within 3-5 business days. Your satisfaction is our priority, and we greatly value your feedback. Our tea…
Business Name: Sono Group LLC
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Top picks from seller

Seller reviews

3.6 out of 5 stars
39 ratings13 reviews
How seller rating is calculated

Showing 1 - 10 of 13 reviews

Feb 20, 2026
Jeff
Item bought
Stewart's Root Beer, 12 fl oz (12 Glass Bottles), All Natural Juice Family Pack
5 out of 5 stars review

Packed bottles in packing form that packed it from breaking.

Feb 2, 2026
Anastasia
Item bought
Dr. Brown Cream Soda Diet, 12 fl.oz. Cans (Pack of 24)
1 out of 5 stars review

the wrong item was sent. I ordered diet and regular was delivered

reply from Supplier Response

Hello Anastasia! Thank you for your feedback. We apologize for the mix up, and have refunded you for this order. We hope you shop with us again! Best Regards, Sono Group Worldwide Team

Feb 2, 2026
Phyllis
Item bought
Poland Spring Water ,Sport with Flip Cap 23.7 Oz ( Pack of 24 )
1 out of 5 stars review

Unfortunately not good. My order was for the smaller bottles and was noted on order to be delivered to the smaller house in the backyard I received larger bottles and left at the first home (larger) in front. I am a 87 year old and can't carry them to my home nor do I want the larger bottles which.

reply from Supplier Response

Hello Phyllis! Thank you for your feedback. We do apologize about this, and we are working with the carrier and our fulfillment team to see what went wrong. However once the order is in the carriers hands the package is their responsibility. We apologize again for this, and we hope you shop with us again! Best Regards, Sono Group Worldwide Team

Jan 30, 2026
PrestigeFame
Item bought
Joe Tea Mango Tea 20 fl. oz. Glass Bottles- Case Pack of 12
3 out of 5 stars review

Shipment was a bust as 4.bottle tops were open which caused a mess in the box.

reply from Supplier Response

Hello PrestigeFame! Thank you for your feedback. Unfortunately damages do occur during carrier transit and we apologize for this. We do understand the inconvenience this causes you. We have gone ahead and fixed this matter for you. Best Regards, Sono Group Worldwide Team

Jan 29, 2026
susan
Item bought
Dr. Brown's Diet Black Cherry Soda, 24 cans (Pack of 4)
1 out of 5 stars review

NOT GOOD! Damaged/crushed soaking wet box. Might be a UPS problem but I would like you to replace one of the cases of soda

reply from Supplier Response

Hello susan! Thank you for reaching out. Unfortunately damages do occur during carrier transit. We will go ahead and resolve this matter for you. If you have any other questions or concerns please feel free to reach out. Best Regards, Sono Group Worldwide Team

Jan 9, 2026
Joanne
Item bought
Poland Spring Water Bottles 24 Pack, Mini Water Bottle, 8 - Bottled Water, Small Water Bottles, 8 oz water bottles Drinking Water - Bottled Water - Spring Water Bottles 24 Pack
5 out of 5 stars review

Just ordered through Walmart web site. No problem!

reply from Supplier Response

Hello Joanne! We hope you enjoyed your experience with us. Thank you for supporting a small business! Best Regards, Sono Group Worldwide Team

Jan 8, 2026
Lori
Item bought
Hank's Genuine Gourmet Root Beer, 12 fl oz Bottles – Premium Craft Soda with Rich, Creamy Flavor – Authentic Philadelphia Recipe, Pack of 6
5 out of 5 stars review

The 12 bottles arrived perfect shape. I didn’t think that they would. Someone did a meticulous job packing these and hey arrived on Christmas Eve, they weren’t guaranteed until December 28th. My experience was Top Notch!!

reply from Supplier Response

Hello Lori! Thank you for your feedback. We are glad you enjoyed your experience with us. We make it a priority to package each order with care. Thank you for supporting a small business! Best Regards, Sono Group Worldwide Team

Dec 20, 2025
Rosalyn
Item bought
AriZona Rx Energy Big Can, 23 Fl Oz (Pack of 12)
4 out of 5 stars review

Need to package the drinks more carefully so they don't get damaged

reply from Supplier Response

Hello Rosalyn! Thank you for your feedback. We make it a priority to package each order with care, but sometimes orders do get damaged during carrier transit. Unfortunately this does happen frequently and we do apologize for this inconvenience, but we will work hard to make sure your package arrives at your door! Best Regards, Sono Group Worldwide Team

Nov 13, 2025
ts
Item bought
Diet Coke, 20 Fl Oz Bottle (Pack of 10, Total of 200 Fl Oz)
1 out of 5 stars review

We order 10-20 oz bottles and only got 6 bottles, of 10 pk.

reply from Supplier Response

Hello ts! Thank you for your feedback. We apologize for the mix up and we are looking into this with our fulfillment team to see what went wrong. We will be issuing you a refund for the missing bottles. Best Regards, Sono Group Worldwide Team

Jul 28, 2025
Cathy
Item bought
Dr. Brown's Diet Black Cherry Soda, 24 cans (Pack of 4)
1 out of 5 stars review

Terrible service, I received the wrong drinks and most were busted and leaking out of box, seller would not respond and Walmart had to take care of situation, never again, I would give zero stars if I could…

reply from Supplier Response

Hello Cathy! Thank you for your feedback. We have fixed this situation with Walmart, and provided you with a refund for this order. Unfortunately do to carrier transit orders do get damaged. We apologize again, and we hope you shop with us again! Best Regards, Sono Grp Worldwide Team