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Beaute

9327 Georgia Ave
Silver Spring, MD 20910, US
|
(301) 461-6510

Seller Reviews

3.7 out of 5
6 ratings1 reviews

About the seller

Business Name: Maryland Closets
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Seller reviews

3.7 out of 5 stars
6 ratings1 review
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Showing 1 - 1 of 1 review

Mar 11, 2025
Sarah
Item bought
MAC Eye Shadow Velvet Sketch
1 out of 5 stars review

DO NOT USE BEAUTE!!!! They ship via federal express and have told the shipper to only attempt one delivery before sending the item to the federal express depot. So, you actually have to be at home all day to receive it or you need to go yourself and pick it up from whatever depot they send it to. If you are disabled, as I am, and not able to walk, drive or sit in a cab, you will not get your item. Customer service will not help you or refund you. Your item will then be sent back to Beaute so that they can sell it again - That is called a scam.

reply from Beaute

Hello Sarah! I sincerely apologize for the experience you've had with our shipping process and the challenges you’ve encountered. I completely understand how frustrating and unfair this must feel, especially with the difficulties you’ve described. Please know that this is not the kind of service we aim to provide. As a gesture of goodwill, I have processed your refund. You should see the funds reflected in your account shortly. I also want to assure you that your feedback regarding the delivery process and customer service has been taken seriously, and we will be reviewing this with our team to avoid similar issues in the future. I genuinely regret that this happened and appreciate your understanding. If there's anything else I can do for you or any further concerns you have, please don’t hesitate to reach out. Thank you again for your patience. Beaute!