3910 Store

Hello Jen! We’re very sorry to read this review, as this is absolutely not the experience we want for any customer — especially with a large appliance. We purchase all of our products directly from authorized distributors and do not sell used or returned items, so we take concerns like this extremely seriously. When you reached out, we immediately asked for photos so we could investigate and make things right. As Walmart sellers and small business owners, we have certain protocols we must follow in order to issue refunds or replacements — including confirming the condition of an item — and without the requested photos, we were unable to take the next steps. Had we received the photographs and requested information, we would have gladly resolved this for you, including a full refund or replacement.

Hello Brooke! We're truly sorry to hear about your experience and understand how disappointing it must have been to open your new machine and find accessories missing. Please know that all of our Brother PE570 Embroidery machines are shipped brand new and sealed with the manufacturer's blue seal to ensure they haven’t been opened or tampered with prior to delivery. If parts were missing, this would be a manufacturer packaging issue, and we absolutely would have helped resolve it had we been given the opportunity. We encourage customers to reach out to us directly so we can make things right — in this case, we would have gladly contacted the manufacturer on your behalf and arranged for the missing accessories to be expedited to you at no cost. Customer satisfaction is very important to us, we are truly sorry that your experience was not a great one. — The 3910 Team