ELEMNT

Hello Cody! Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience this situation has caused, and we want to assure you that we are treating this matter with the utmost seriousness. Upon reviewing your messages, we understand that the syringes you received do not match the product description or the image on the packaging, including the absence of critical markings. This is absolutely not the experience we want for any customer, and we are taking immediate action to investigate. First, we have escalated this issue to our Quality Assurance and Compliance teams to verify the authenticity of the product. We are also reviewing the product listing to ensure accuracy and will make any necessary corrections if discrepancies are found. In the meantime, we would like to make this right for you and have already processed a full refund—no return required. We take product integrity and customer trust very seriously, and we are taking steps to prevent this from happening again. Again, we sincerely apologize for the initial response not fully addressing your concerns. Please know that we are committed to resolving this for you and ensuring your satisfaction. If you have any further questions or need immediate assistance, you can reply directly to this email or contact me through the store. Best, Elemnt Shop