reply from New Sanskriti Store
Hello MaeyItemnotreceived!
Thank you so much for taking the time to share your feedback. We truly value your input, as it helps us improve and serve our customers better.
We are extremely sorry to hear that one of the boxes of tooth powder was received with a dent. Please accept our heartfelt apologies for this inconvenience. Your satisfaction means everything to us.
As the item was shipped from India, it had to pass through several transit hubs involving multiple stages of loading and unloading. While we always take utmost care in packaging — using sturdy boxes and bubble wrap — unfortunately, occasional damage can still happen during international transit.
We deeply regret that this occurred in your case. We’re very grateful for your purchase and your patience, and we sincerely hope this won’t affect your trust in us.
Warm regards,
Team New Sanskriti Store