When I received the package containing my knife, I opened it to find that there was no knife or sheath in it. The outer package was taped shut at one end, so I'm not sure if the knife got stolen is transport or was shipped without it. Tried contacting the seller at their provided phone number to discover that the number was disconnected. So, I called Walmart customer support, and they were able to provide me with a refund. Also, I don't think that this seller is associated with the brand name Kizer at all, so don't be fooled.
reply from Kizer Knife
Hello aaron!
Thank you for taking the time to share your experience with us. We appreciate your feedback and take it seriously. We’re sorry that our Kizer Cabox Fixed Blade Knife , D2 Steel G10 Handle, 1048A3 did not meet your expectations.
After receiving your message, we have been in contact with you, but have not been able to contact you, at the same time, we also checked the tracking number of the order, the package is normal delivery success.
We are the official authorized distributor of the kizer brand and all items are from the kizer brand.
We're constantly finding ways to improve our customer experience, and strive for excellence. Please email our Customer Care team at kizeryj@163.com so we can figure out how to make this right for you based on our return and exchange policy.
Thanks in advance!
