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YardLuxe Collection

shandongshengjinanshitianqiaoqutianqiaodongjiejiedao
jinanshi, SD 250000, CN
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Seller Reviews

3.6 out of 5
244 ratings69 reviews

About the seller

Focus on providing reliable products and quality services to you!
Business Name: JiNanXiangRenFengDianZiKeJiYouXiangGongSi

Seller reviews

3.6 out of 5 stars
244 ratings69 reviews
How seller rating is calculated

Showing 1 - 10 of 69 reviews

1 out of 5 stars review

The grill is of poor quality.waste of my money only used one time the grill grates starting melting once the got hot. Will never by a grill made my this company

reply from Supplier Response

Hello Floydie! We sincerely apologize that your experience with the grill did not meet your expectations, and we truly regret any inconvenience this has caused. We take product quality and customer satisfaction very seriously and would like to help address this issue directly. Please contact our support team at your earliest convenience so we can further understand what happened and work toward a satisfactory resolution for you. Your satisfaction is important to us, and we are here to assist you every step of the way. You can reach us directly at [insert support email or contact method] or through your order page. Thank you for giving us the opportunity to make things right. We hope to hear from you soon.

5 out of 5 stars review

Solid Product and works as it should. Was well packaged EXCEPT it obviously had been dropped and I had to ream out the tubing to get the wheels on.

reply from Supplier Response

Hello Douglas! Thank you for your feedback! We're glad the product is working well for you. We sincerely apologize for the shipping damage and will continue improving our packaging. We appreciate your trust.

1 out of 5 stars review

I'm still trying to assemble the thing days later.

reply from Supplier Response

Hello Paula! We're sorry to hear that. If you need any help with assembly, please email us directly — we're happy to provide step-by-step instructions or a video guide.

5 out of 5 stars review

my son loves it puts out pretty good heat love the different fire log colors

reply from Supplier Response

Hello Victoria! Thank you for the wonderful feedback! We're so happy to hear your son loves it and enjoys the different fire log colors. We appreciate your trust and will keep working to bring you great products.

5 out of 5 stars review

I’m impressed with the quality of the information that I received on this order and I received it when they said it would arrive.

reply from Supplier Response

Hello Dewey! Thank you for your kind words! We're glad the information and delivery met your expectations. We appreciate your trust and will continue to work hard to serve you well.

5 out of 5 stars review

Customer service after the sale was excellent! There was a problem with delivery. CS responded very quickly and resolved the issue. Because of the issue, I was doubtful about buying from them again. Now, because of the superior customer service, I'll definitely buy from them again.

reply from Supplier Response

Hello Carl! Thank you for taking the time to share your positive experience! We truly appreciate your trust and are committed to continuing to provide excellent service. We look forward to serving you again.

4 out of 5 stars review

Finally got the battery issues straightened out. The battery was seriously damaged but the shipping box was in perfect condition. It had to have been damaged by the person that packed the scooter and battery but chose not to take responsibility for the damage and sealed the box.

reply from Supplier Response

Hello evelyn! We sincerely apologize for the inconvenience caused. We have forwarded this feedback to our warehouse team to ensure better inspection and handling in the future. If you need any further assistance, please feel free to contact us anytime.

1 out of 5 stars review

Seller/ manufacturer is in China. I was not aware of that. Had I been, I would not have bought the machine. AND... Wal Mart has notified there is NO responsibility by Wal Mart after sale since the transaction was via a "third party vendor." Knowledge of this also would have prevented my purchase. As far as I am concerned, Wal Mart is derelict as to fulfilling it's basic responsibilities as stated in multitudinous advertising. Further, I did not contract with Yard Luxe, I did contract with Wal Mart.

reply from Supplier Response

Hello david! Thank you for your feedback. We'd like to clarify a few important points: We are a locally registered seller​ operating in full compliance with marketplace policies, not an overseas supplier without service support. We take full responsibility for customer service and product support. If you encounter any issues, please email us directly—we will provide a solution (whether repair, replacement, or refund). Walmart’s policies require third-party sellers to maintain reliable after-sales support, and we fully adhere to these requirements. We are committed to resolving any product-related issues promptly. Please contact us at [your service email]​ so we can assist you right away.

5 out of 5 stars review

Didn't have to contact the seller. Shipped very early and quickly. The equipment is exactly what was needed and works very well

reply from Supplier Response

Hello Joyce! We are glad to hear that you are happy with the product. Feel free to let us know if you have any other questions.