This has been an absolute nightmare. If zero stars were an option, that’s exactly what I’d give. I spent $400 on a bike that showed up with zero instructions, nothing in the box and nothing online, not even on YouTube. One tire was completely flat, and no bike shop will touch it because fixing it means removing the motor and wiring, which they won’t do for liability reasons. I contacted the seller multiple times and got nothing back. Walmart support even stepped in and reached out on my behalf, and I still haven’t heard a single word. Now the return window has closed, and I’m stuck with a broken bike and zero help. This whole experience has been ridiculous. Horrible product and the worse customer service. From my personal experience I would recommend you take your chances with another seller.
reply from Airwest Direct
Hello anonymous!
Regarding the flat tire issue and the concern you raised about not receiving our email reply, we would like to clarify that since receiving your feedback, we have taken the matter very seriously and immediately assigned a dedicated team member to communicate with you. We assure you that we have never ignored your request or failed to respond to your email.
To ensure smooth communication, please kindly check the timestamp of our reply and review your spam/junk folder, as our response may have been mistakenly filtered there. If you still cannot locate our reply, please contact us immediately and provide an alternative contact method for easier communication. We will reconnect with you promptly to resolve the tire issue in the most efficient way possible. Additionally, a detailed digital version of the instruction manual will be sent to the email address you provided.
We sincerely apologize for any inconvenience caused and hope you can give us another opportunity to regain your trust through our actions. If you have any further questions or suggestions, please do not hesitate to reach out. Your feedback is invaluable in helping us improve.
