ShengQian

Hello Elena! Thank you so much for sharing your fantastic experience with our ice bucket! We're thrilled to hear that it has been a game-changer for your road trip and camping adventures. Keeping your beverages icy cold for hours on the go is exactly what we designed it for. We truly appreciate your support and hope it continues to enhance every journey!

Hello Kayla! Thank you so much for your kind words and for taking the time to share your feedback. We're truly glad to hear that the process went smoothly from our end! I'm sorry for the confusion regarding the return labels — we're looking into that right away to make sure it's easier for future returns. As for the remaining box, I totally understand how that can be an inconvenience. Depending on your location and local recycling guidelines, you may be able to break it down for regular recycling pickup or drop it off at a nearby recycling center. If you'd like, I can also check whether a pickup for the second box can still be arranged or help look up disposal options in your area — just let me know. Thank you again for your patience and for working with us to resolve this. Please don't hesitate to reach out if you need any further assistance!

Hello Megan! Thank you for sharing your experience. We sincerely apologize that the baseball goal was missing from your trampoline order. We did reply to your email on October 26 offering to send you the missing part or provide a refund, but we haven’t heard back from you since. To help resolve this as soon as possible, could you please check your inbox—including the spam or promotions folders—for our message? We’d also be happy to resend it or contact you another way to arrange the replacement or refund. If it’s easier, you’re welcome to reply here directly and we’ll take care of it right away. Again, we’re sorry for the inconvenience and look forward to helping you get this sorted. Best regards,

Hello Clarence! Thank you so much for taking the time to share your positive experience! 🎄 We're delighted to hear that your order arrived quickly, especially during the busy holiday season—we know how important timely delivery can be this time of year. We truly appreciate you choosing Walmart for your purchase, and we hope the toy car brings lots of joy and fun! Wishing you and yours a wonderful holiday season and a happy New Year! Warmly,

Hello Cindy! Thank you for bringing this to our attention. We're sorry to hear that the safety net on your trampoline did not hold up as expected, and we sincerely apologize for any inconvenience or concern this may have caused, especially when safety is our top priority. We take your feedback seriously. To help resolve this for you, we would like to offer you a replacement net at no cost. Please contact us with the pictures. If you prefer a different solution, such as a refund or a full return, please let us know and we’ll be happy to assist. Your satisfaction is important to us, and we are here to make sure this is resolved in the way that works best for you. Thank you for giving us the opportunity to make this right. We hope to restore your confidence in our products. Best regards,

Hello Taisiia! Thank you so much for sharing your positive experience with us! We’re thrilled to hear that your child loves the trampoline and plays non-stop — nothing makes us happier than knowing our products bring joy and active fun to families. We’re also glad to know you find it convenient and compact, as we strive to design products that fit seamlessly into your home and lifestyle. Thanks again for choosing Walmart. Wishing your family many more happy, bouncy moments ahead! Warmly,

Hello Clara! Thank you for taking the time to let us know about your delivery experience. We sincerely apologize for the inconvenience caused by receiving the trampoline parts in separate shipments at different times. We understand how frustrating it can be to wait for multiple packages to arrive, especially when you’re excited to set up a new item for your family. To help improve our service, we have shared your feedback with our fulfillment team to better coordinate multi-box shipments in the future. If you have any issues with assembly, missing parts, or need further assistance, please don’t hesitate to reach out to us directly via private message. We’re here to help ensure everything is complete and ready for fun. Thank you for your patience and for giving us the opportunity to improve.

Hello Ashley! Thank you for your feedback and for your kind words about our service. We truly appreciate it. Regarding the price concern, we'd like to clarify that the lower price you saw was a special, limited-time promotion for Black Friday. Our standard policy does not allow for post-purchase price adjustments to such promotions, as they are designed to be available only during the event window. However, we value your satisfaction greatly. As a gesture of goodwill and in recognition of your experience, we have proactively processed a partial refund for the price difference for you. We hope this resolution demonstrates our commitment to your satisfaction. Thank you for your purchase and for bringing this to our attention.

Hello Brynne! Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your trampoline arrived on time — especially during the busy holiday season. Knowing it helped make your Christmas extra special means a lot to us. Wishing you and your family continued joy and fun moments together! We look forward to serving you again in the future!