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Hello susan! First and foremost, we would like to express our sincere gratitude for your purchase of our products. Secondly, we sincerely apologize for the poor shopping experience you have encountered! We highly value your feedback. For the issue where the cassette doesn't work, you can try checking if the cassette itself is in good condition, checking if the player is functioning properly (you can try using multiple players), and finally checking if the steps and methods you are following are correct. If the same problem persists after these checks, please do not hesitate to contact us! Thank you for your support and understanding. Wish you a happy life!

Hello Karyn! We understand your feelings. If your package is damaged or any other situation makes the product unusable, please contact us at any time, and we will unconditionally provide our customers with the service of resending a product, just to satisfy our customers! Besides, we carefully reviewed your order and found that you didn't order two products. Your order shows that you only ordered one product. I hope you can check your order information again. If you need to resend a brand-new product, please feel free to contact us. Thank you for your support and understanding. I wish you a happy life! Reshow