Shine Co Sales

Hello Anne! Thank you for taking the time to share your experience with us. We truly appreciate your feedback and take it seriously. Unfortunately, there was a mix-up on our end. We offered both a 3-pack and a 6-pack of this product, and our team inadvertently confused the two. Regrettably, this mistake was not noticed until your order arrived. When we realized the error, we immediately offered to either refund half of your order or send the 3 missing deodorants. However, we did not receive a response to our messages, nor to our attempt to resolve the issue. We sincerely apologize for the mistake and have since taken steps to prevent this from happening again. We are now carefully reviewing each order to ensure that the correct quantity is fulfilled when selling multipacks. We deeply regret that we were unable to resolve this matter to your satisfaction and are concerned that you felt the need to label us as a scam. We strive to maintain open communication with our customers and encourage you to reach out to us directly, either through Walmart or via our public customer service contact information. We want to assure you and our future customers that we are committed to delivering excellent service and always aim to resolve any issues regarding order fulfillment. We are grateful for the opportunity to clarify this simple mix-up with our fulfillment team and address the steps we’ve taken to correct it. As a small business, we work hard to prioritize our customers' satisfaction, and we are disappointed by the unfair and untrue label of being a scam.