The seller did fine. My package was delivered on time and the contents were packed to safely make it through the mail system. The product itself was a COMPLETE NIGHTMARE, with several cds skipping, the Blu-ray skipping, and the entire set being rendered useless by manufacturing defects. Universal Music Group should be ashamed of themselves for producing a product that COULD have been amazing but they let everyone down with THIS set. I know I am not the only person to have gotten a lemon ( this is my SECOND try at getting a good set, to no avail) as I have seen Reddit threads from piissed off customers who had the same experience. Shameful that their quality control was no better than this. NONE of this is the seller’s fault and they handled their end of this honorably.