NinaRuChi

Hello merissa! Hello Robert, (the order is under "Robert") On 06/03/2025 at 05:08 PM, here is the response that was sent to your inquiry to which we did not receive a reply: "Hello Robert (Merissa)! Thank you for your order, and we sincerely apologize for the confusion regarding the “4 pack” mention—this was an honest listing error, not intentional. You're welcome to return the item in its original condition for a full refund, or if you prefer to keep it, we're happy to offer a partial refund as a courtesy. Just let us know what works best for you. Wishing you a smooth and positive rest of your week." We did not receive a response from you regarding this message. This is not a scam account — it was an honest error that we made every effort to address promptly and professionally. Out of thousands of orders, we strive for accuracy and customer satisfaction, and it is disheartening when a misunderstanding is shared publicly without giving us the opportunity to resolve it. We kindly request that you reconsider or update your review to reflect the resolution options that were offered to you, as the current post does not accurately represent the situation. Thank you.