reply from EcoQuest
Hello Marcelo!
Thank you for reaching out and sharing your feedback. I’m truly sorry for the confusion caused by the listing. I completely understand your frustration, and I apologize for any misunderstanding. The item you ordered, "5 Strips of 14-in-1 Water Quality Test," was intended to include 5 individual test strips, as described, priced at $4 total. I can see how the wording might have led you to expect 5 bottles instead, and I regret that this wasn’t clearer.
I noticed you left us a 1-out-of-5 rating, and while I respect your perspective, I feel this may be a bit unfair. There was no intent to deceive on our part, and we fulfilled the order exactly as listed, meeting our side of the agreement 100%. That said, your experience matters to us, and I take full responsibility for the lack of clarity.
To resolve this for you, I’d be happy to process a full refund for your order.
