I reached out to the companies this being one of them that we received the faulty LPS from and none of them responded back, including this company.
reply from BBD, Inc.
Hello Jenn!
Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration. Unfortunately we did not get any correspondence from you and it may have gone through Walmart and never made it to us. Please email us thebigboxdealer@gmail.com so we can learn more about your situation and figure out how to make this right for you,
Hope to hear from you soon.