Walmart LocalFinds
Dayalane profile photo

Dayalane

Shangtang residential district, Gongshu District, Hangzhou, Zhejiang, China
Hangzhou, ZJ 310000, CN
|

Seller Reviews

4.1 out of 5
76 ratings18 reviews

About the seller

Daya Furniture specializes in the design, development and production of all kinds of PU leather home office chairs, imitation leather vanity chairs, velvet dining chairs, children's desks and chairs, bedroom chairs, benches, tables, bar chairs, accent chairs, sofas and footstools. With many years of…
Business Name: Hangzhou Daya Information Technology Co., Ltd.

Top picks from seller

Seller reviews

4.1 out of 5 stars
76 ratings18 reviews
How seller rating is calculated

Showing 1 - 10 of 18 reviews

5 out of 5 stars review

Excellent product! Good, quick service. The stools which are very well made, look great in my recently remodeled kitchen. I’ve received many compliments on them. We did have an issue with the instructions but were able to correct it on our own.

1 out of 5 stars review

These chairs did not work for us. Clicked the “return info” button and never heard back from DayaLanr. Tried 4 times AND NO RESPONSE. Had to sell them on my own at a loss! Do not order from this company!

5 out of 5 stars review

Obsessed! Beautiful chairs, great quality and super comfy. We want more and my friend wants them for her house!

1 out of 5 stars review

Sent two messages regarding refund process no reply received. WARNING DON’T BUY FROM THIRD-PARTY VENDORS ON WALMART.COM! The website does not clearly identify third-party vendors, or that a return will be a nightmare and is not accepted in store. It’s interesting. Walmart will sell you a warranty on their products but does not assist with customer service or refunds.

5 out of 5 stars review

No issues, arrived sooner than expected, box was minimally damaged but that was to be expected considering the size and weight of the item. Item was in perfect condition and all parts were included.

5 out of 5 stars review

The seller was great. Everything came packaged perfect and simple to put together. Took less than 10 minutes to put each chair together

1 out of 5 stars review

No response to two emails sent with inquiry about how to return items.

reply from Dayalane

Hello anonymous! We sincerely apologize for the delayed response and any frustration this has caused. We did attempt to follow up via email on Jul 16 and Jul 22 , but it seems our messages didn’t reach you properly—we truly value your feedback and want to make this right. Now we try to email you again, hope we can make things right. Please check your email box, we wanna help you return the items properly. Or you can just send email to us, send your inquiry to our dedicated support email: dykjwalmart@163.com We will reply you AS Soon AS we received it. Your patience is greatly appreciated as we work to improve our service. If there’s anything else we can do, please feel free to contact us. Best regards, Ada

1 out of 5 stars review

Difficult to return item. Cancelled order before it was shipped and am unable to return for a refund. Very dissatisfied. I will not be ordering from here again.

reply from Dayalane

Hello Lydsea! I'm sorry to bring you a bad shopping experience not recommend returning it by yourself. We will send you labels to assist you in returning it. Our return process is usually completed within three days after the customer responds promptly. As the box is very large, we doe shipping cost will be borne by us. Please don't worry. When the chairs are sent to our warehouse, we will refund you in time. Thank you! :)

5 out of 5 stars review

Great communication. they sent me an email thanking me for purchase and directions on returns if necessary. Shipping was fast and we are very happy with their products!