Simhoa

Description needs to let customers know this is a hard piece of styrofoam and not soft at all.

Never responded to my request to return item. Really disappointed.

Customer service is terrible. I requested to return the medium pot, but after multiple emails, I agreed to keep it for a discount of 70%. After additional emails regarding the status of my refund, I was told my money had been refunded. However, there is no evidence that the price was adjusted.

This seller advertises free returns and they do not honor their policy. Very unprofessional.

Horrible customer service. When they shipped the item in a plastic bag, it broke. When looking for a solution, they offered a 10% refund. Then a 30% refund. Then a full refund IF I would ship it back to China at my own expense and only once they received the item would they issue it. It is the seller's responsibility to get their usable product to the customer, which did not happen. I'm still waiting to see if they actually issue a refund or replacement after a fourth email to them. Do not buy from this seller, they will not assist well if anything is wrong nor will they package to ensure safe delivery.

I wrote the seller and requested to return the unopened item, and was ignored.

The communication was OK but the product that they sent me was molded which this is unacceptable and he only wanted to give me 10% off and keep the product. I don’t want something that’s molded. I didn’t pay for something that is supposed to be molded then he wanted to offer me 30% off and keep the product unacceptable. I told him that I would send the product back. He can pay for everything shipping handling whatever and just refund me my money and he’s refusing to do that. I would never send a product out with mold on it to my customer ever and it was in plain sight that you could see that there was mold on that product whoever sent it new that it had mold on it. Unacceptable.

sellers description are spot on. came early and in good condition. happy with my order

Apparently this seller has a no return policy even though I was sent the the wrong item. To make matter even worse, the seller’s return address is in china. Message from seller: or return at your cost Please send back the item(s) to the following address: RMA%23-R01 Zhang Zhen 18926792027 Building 1,Chaokun Industrial Park,No.17,Mingtai Road, Baishi Village, Qiuchang Town, Huiyang District Huizhou City Guangdong province China We will not pay or reimburse the return shipping fee； We will issue you a refund as long as your return item has been received.